Lead Intelligence
Follow up on PG inquiries before they go cold
Calls, WhatsApp messages, and walk-ins sit in one list so you can see who is still waiting. This page is about response discipline, not a second copy of the inquiry pipeline.
If you want status stages from first message to move-in, see PG CRM software. Plan limits are on pricing.
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From Enquiry to Check-in: The Lead-to-Resident Journey
How PGTracker bridges the gap between first contact and occupancy, moving residents seamlessly from inquiry to bed allocation.
Inquiry Inbox
Centralize WhatsApp, phone calls, and walk-ins.
Prioritized Follow-up
Rank leads by intent and response speed.
Property Visit
Schedule and confirm tours in one click.
Checked-in Resident
Convert lead to active bed allocation.
Why Fast Follow-Up Matters
⚡ Speed is Booking Rate
Potential residents search and tour multiple locations in a short window. Reaching them first significantly reduces the chance they choose a competitor.
📅 Zero Missed Inquiries
Centralized follow-up queues eliminate WhatsApp and call logging oversights, ensuring every single lead receives structured contact.
📈 Channel Optimization
Mapping inquiry sources shows exactly which channels yield high-intent leads, letting you focus marketing spending where it converts.
💰 Calculate Your Vacancy Leakage
Even a single missed enquiry each week can translate into significant annual revenue loss. Use the PG Revenue Leakage Calculator to estimate the financial impact based on your own property.
How Lead Intelligence Drives Success
Centralized Pipeline
Capture phone calls, WhatsApp logs, and walk-ins in one unified PG enquiry tracker.
Urgency Scoring
Sort the list by who is still waiting, so older inquiries are not hidden under new chats.
Lead-to-Resident Loop
When someone moves in, record the resident on the bed instead of leaving the inquiry open.
Questions about follow-up
How does follow-up tracking relate to vacant beds?
A vacant bed stays empty longer when the inquiry that could fill it is buried in WhatsApp. PGTracker keeps open inquiries in one list so you can see who has not been answered.
How is this different from the PG CRM page?
This page is about response discipline: who is waiting, and what follow-up is still open. The PG CRM page describes the status pipeline from first contact through visit and move-in.
Can I record where an inquiry came from?
Yes. Inquiries can be logged from walk-ins, phone calls, WhatsApp, and other sources you record, so the list is not only the chats still sitting on your phone.
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